FAQs

Common parent questions about online tutoring

Here are quick answers to the questions parents ask most before enrolling in EdTution's one-to-one online classes.

1. How is EdTution different from regular online classes?

EdTution runs live one-on-one sessions only. Your child gets a dedicated teacher, a personalised pace, and focused support instead of group-class teaching.

2. Do you offer a free demo class?

Yes. We offer a free demo so parents can evaluate teaching style, student comfort, and mentor fit before any paid enrolment.

3. Which boards and grades do you cover?

We support major school boards such as CBSE, ICSE, IB, IGCSE, State Boards, and selected exam-prep pathways depending on grade and goals.

4. Can class timings be customized?

Yes. We offer flexible scheduling including weekday and weekend slots based on mentor availability and student routine.

5. How do you track student improvement?

Parents receive structured progress updates covering concepts taught, strengths, weak areas, and next learning milestones.

6. What if my child is not comfortable with the assigned tutor?

Tutor re-matching is supported. We prioritize student-teacher compatibility and can arrange a change after review.

7. What devices are required for classes?

A stable internet connection and a laptop/tablet (or smartphone for basic sessions) are enough. Headphones are recommended for clarity.

8. Is online payment secure?

Yes. Payments are handled via secure payment gateways/UPI partners. Sensitive card details are not stored by EdTution systems.

9. Do you provide refunds?

Yes, as per our terms: refund requests may be raised within 7 days of initial paid enrolment, subject to class usage and policy conditions.

10. How quickly can we start classes after enrolment?

In most cases, onboarding and mentor assignment happen quickly, and the first class can usually start within 24 hours.